As Underground Theater continues to grow and develop, our staffing needs increase as well.

Michael King, the UT Chief of Technology, is pleased to announce the hiring of Andrew Allen from our Tampa troupe as Database Administrator. This position will assist the Chief of Technology in day-to-day database administration tasks for UT staff and Patrons, as well as lead a small group of Technical Support Administrators to manage support tickets.

With this success implemented, we would like to call for volunteers (who will NOT need to know any computer coding) to fill the roles of Technical Support Administrators:

Technical Support Administrators will be responsible for maintaining our technical support tickets, which include: password resets, username lookups, subscription verification requests, flagging actual bugs for developers and delegating any other support tickets to the database administrators.  Some of these duties will be removed as they become automated.  Training will be provided for all tasks, but some basic technical skills are desired.  If you’ve ever helped someone solve a problem logging into Facebook or even make a character in our database, you’re a great fit.

General Requirements:

 

  • Ability to check tickets twice-weekly (around 1-2 hours per week)
  • Good communication skills
  • Some basic technical troubleshooting skills

 

Nice-to-haves:

 

  • Ability to use Google Docs (spreadsheets) and Drive proficiently
  • Experience with Redmine
  • Experience with Django Admin panel
  • Real-life technical support experience

 

We have 3 positions open and will fill them as we get qualified applicants.  We may take on more if we have more qualified applicants.